Terms and Conditions
About Us
SSA Retail Group Limited operates a network of convenience stores and an online grocery platform designed to provide customers with convenient access to quality products and everyday essentials. By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions. These terms govern your use of our website, products, and services, and it is important that you read them carefully before placing an order or using our services.
Use of Website
By using our website, you agree to use it only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the website. You must not misuse the website by introducing viruses, attempting unauthorized access, or engaging in fraudulent activities. We reserve the right to suspend or restrict access to the website if we believe there has been any misuse or breach of these terms.
Orders and Availability
All orders placed through our website are subject to acceptance and availability. While we aim to ensure that all product details, descriptions, and prices are accurate, errors may occur. We reserve the right to refuse or cancel any order if a product is unavailable, incorrectly priced, or if we suspect fraudulent activity. In such cases, any payments made will be refunded in accordance with our refund policy.
Delivery
We aim to deliver your orders within the estimated timeframes provided; however, delivery times are not guaranteed and may vary due to factors beyond our control. It is the customer’s responsibility to provide accurate delivery information. We are not liable for delays caused by incorrect details or unforeseen circumstances such as weather conditions or courier issues.
Pricing and Payment
All prices displayed on our website are in GBP (£) and include applicable taxes unless stated otherwise. Payments must be made at the time of placing an order using the available payment methods. We use secure third-party payment providers to process transactions, and we do not store your payment details on our servers. Prices and offers may change at any time without prior notice.
Returns and Refunds
Due to the nature of grocery and perishable goods, certain items may not be eligible for return unless they are damaged, defective, or incorrect. If you receive a faulty or incorrect product, you should contact us as soon as possible with relevant details. Refunds, where applicable, will be processed in accordance with our returns policy and may take a few business days to reflect in your account.
User Accounts
If you create an account on our website, you are responsible for maintaining the confidentiality of your login details and all activities under your account. You must ensure that the information you provide is accurate and up to date. We reserve the right to suspend or terminate accounts that are found to be in violation of these terms or involved in suspicious or fraudulent activities.
Product Information
We strive to ensure that all product information, including descriptions, images, and pricing, is accurate and up to date. However, product images are for illustrative purposes only, and actual items may vary slightly. Availability of products may change without notice, and we cannot guarantee that all items will always be in stock.
Limitation of Liability
To the fullest extent permitted by law, SSA Retail Group Limited shall not be liable for any indirect, incidental, or consequential losses arising from the use of our website or services. While we take reasonable steps to ensure the website is secure and error-free, we do not guarantee uninterrupted access or that the website will always be free from errors or viruses.
Privacy and Data Protection
Your privacy is important to us, and we handle your personal data in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as outlined in that policy. We encourage you to review our Privacy Policy to understand how your data is managed and protected.
Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time to reflect changes in our business practices or legal requirements. Any updates will be posted on this page, and your continued use of the website after such changes constitutes your acceptance of the revised terms.
Governing Law
These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.